FAQ

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What is the best way to get answers to my Avensong questions?

The best place to start with most Avensong questions is to email the Avensong HOA Board of Directors at hoa@avensong.org. They will be able to answer your questions or direct you to the person/department that can.

If you want to make a change to the exterior of your home/yard, email ACC@avensong.org for information on Community Design Standards and the approval process.

If you have a question about the amenities (pool, tennis courts) or social events, email amenities@avensong.org.

If you'd like to rent the clubhouse for an event, email clubhouse@avensong.org.
What is the name of Avensong's community management company?
Our community association management company is Homeside Properties, Inc., (HPI).
- The mailing address (no in-person contact) is 900 North Point Parkway, Suite 325, Alpharetta, GA 30005.
- The office phone number is 678.297.9566.
Our Community Association Manager (CAM) is Mary Weibel. She can be contacted via email at MWeibel@homesideproperties.com.

Nikki Geehr is our Assistant CAM and she can be contacted via email at ngeehr@homesideproperties.com .
What is the amount of the yearly assessments and when are they due?

The amount of assessments you pay each year depends on the section of the neighborhood in which you live. There are three sections in Avensong and the Village and Avencroft sections pay an additional set of assessments each year.

If you are an Avensong homeowner, you can log in to the Owner Information page of this website to download the current year dues information (Dues Summary). The document contains amounts due, due dates, and payment options (online or via USPS).

If you are not sure which section you live in, on the Owner Information page, please click the link under "Which section is my home in?" for a document that will help you understand the sections, or you can email hoa@avensong.org.

Please note: ALL HOA assessments must be made payable to Avensong Community Association no matter which section you live in.

Payments are considered late if not POSTED to your Avensong HOA account by the 15th of the month they are due. Please do not wait to mail your payments until the 15th or they will be considered late.

New homeowners must register on this website and must also register and create their HPI accounts by clicking the "Manage Your HPI Account" tab to the left.

Please email hoa@avensong.org if you have questions about this information.
Which utility companies service Avensong?
Sawnee EMC is the power company that services Avensong. Sawnee's phone numbers are 770-887-2363

For water and sewer issues or to apply for new service, please contact Fulton County Finance Department at 404-730-6830.

There are a number of Natural Gas providers in Avensong.

The following utilities and services are owner preference and we suggest an online search to help you make your choice.
- Popular internet/tv providers in Avensong include AT&T and Xfinity (Comcast).
- Waste Management and Legacy Disposal are two of the trash/recycling companies that service Avensong.
We've paid our dues. Now how do we get into the pool and tennis courts?
Avensong's amenities include not only the pool and tennis courts, but also pickleball courts, the basketball court, renting the clubhouse for personal events, and access to the bathrooms located under the deck of the clubhouse.

Every year Avensong requires all owners and residents to complete an annual "Amenity Card Audit" for access to the gated amenities.

Avensong utilizes a magnetic card reader system for amenity access. Owners may purchase up to two (2) amenity access cards (cards can be reused the following years).

All residents (owners, landlords, tenants) must complete the annual packet before any amenity card will be activated for the year.
- The audit packet for the current year can be downloaded from the Owner Information page of this website.
- Once the packet is submitted per the instructions, the HOA accounts for the property are reviewed.
- If all accounts are in good standing (no open violations or outstanding balances) the card will be activated for the year.
If your amenity card is not working, or you do not have a card, please email amenities@avensong.org. Our Special Projects Manager will help you through the process of activating your existing card or purchasing a new or replacement card (new/replacement amenity cards cost $50.00 each).

For questions about the amenities, please email amenities@avensong.org.
I want to reserve a tennis court or the basketball court. How do I do that?

Avensong uses Reserve My Court for tennis court reservations. Visit the Reserve My Court website to create your Avensong account and check for court availability.

Currently there is no reservation system for access to the basketball or pickleball courts. Please check back for updates.
A street light on my street is not working. To whom do I report this?

Please visit Sawnee EMCs website at www.sawnee.com/report-outage to report a non-working streetlight.

If you do not have a pole number, you can use the map to pinpoint the location of the pole.

Beginning in 2024, Sawnee EMC is updating the streetlights throughout Avensong to LED. We look forward to brighter and longer-lasting streetlights throughout our community.
Who do I call in case of emergency?

For police, fire, and medical emergencies or to report suspicious activity, please call 9-1-1.

You will need to say "City of Milton" to the operator so your call is properly dispatched.

For non-emergency police or fire matters, please call 404.730.7911, option 1.

To reach the City of Milton's Public Safety Administrative offices, please call 678.242.2570.

For Avensong facilities-related issues (amenity concerns, fallen trees/landscaping problems, water leaks in Avencroft or near the amenities, etc.), please call Homeside Properties, Inc. at 678.297.9566 and follow the prompts. For after hours emergencies please call 678-297-9566, Extension 2.